St. Paul’s Hospital Millennium Medical College (SPHMMC) Vacancy Announcements; January 14, 2025
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Organization: St. Paul’s Hospital Millennium Medical College (SPHMMC)
Employment: Contractual
Location: Addis Ababa, SPHMMC
Date of Announcement: January 13, 2025
Deadline: January 19, 2025
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Introduction
St. Paul’s Hospital Millennium Medical College (SPHMMC) was established through a decree of the council of ministers in 2010 although the hospital was set up in 1968 and the medical education began in 2007.It is now governed by a board under the federal ministry of health. The college initiated Ethiopia’s first integrated modular and hybrid problem-based curriculum for its undergraduate medical education, and is currently expanding to various postgraduate and fellowship programs.
ICAF is a research project aiming to develop solutions to support informed family planning decision-making from initial counseling through follow-up care and to produce and test innovative models for better integrating side effects counseling and follow-up support into contraceptive care.
1. Position: Call Center Agent
Improving Family Planning Counseling and Follow-up (ICAF) project
Duty Station: Addis Ababa, SPHMMC
Required Number: Five
Duration of employment: 5 months with Possible extension.
Contact Persons Telephone: 0913430599
Job Summary:
The Call Center Agent is responsible for providing excellent customer service to clients via inbound and outbound calls.
This role requires strong communication, problem-solving, and interpersonal skills. The ideal candidate will be a patient and empathetic individual with a positive attitude and a commitment to exceeding customer expectations.
Essential Duties and Responsibilities:
- Answer inbound calls from customers in a professional and courteous manner.
- Make outbound (Follow up) calls for clients.
- Identify and report unique calls based on the SOP.
- Make the necessary calls to participants following the Mittin Dashboard and using the Click-Thru
- Complete the Mittin Outgoing Call Log for each follow-up participant in REDCap.
- Report daily, weekly and monthly using appropriate reporting formats.
Required qualifications:
- Candidates will be outstanding individuals with excellent professional and academic credentials. Who show particular interest are applied for this position.
- First degree in health and health related fields (Medical doctor, health officer, nurse midwifes etc.
- Prior experience in a customer service role, preferably in a call center environment.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize effectively.
- Proficiency in using computers and relevant software applications
- Patience, empathy, and a positive attitude.
- Ability to work effectively in a team environment.
Females are encouraged to apply.
Salary: Based on project Salary scale
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Improving Family Planning Counseling and Follow-up (ICAF) project
2. Position: Waiting Room Assistant
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Improving Family Planning Counseling and Follow-up (ICAF) project
Duty Station: Addis Ababa, SPHMMC
Required Number: one
Duration of employment: 3month with possible extension
Contact Persons Telephone: 0913430599
Summary:
The Waiting Room Assistant will be stationed in the family planning waiting room and prepare women for counseling by:
• Conveying information about person-centered counseling
• Prompting women to think through their contraceptive preferences and questions
• Introducing women to Mittin hotline
Responsibilities:
• Using waiting room poster (key messages/prompts), convey information about person-centered counseling and inform women of their rights related to contraceptive choice.
• Using FAQ sheet, encourage women to think through their contraceptive preferences and questions or concerns they would like to share with the provider.
• Using waiting room poster (Mittin), introduce Mittin hotline, explaining its purpose and benefits and how to access it.
Qualifications:
A first degree in health the following health related fields (Nurse, midwife or health officer) with 0 year of experience.
Skills:
• Ability to explain complex contraceptive information clearly and concisely, individually and in a group setting.
• Empathy and expertise in working with clients with diverse backgrounds and preferences.
Salary:
• Based on the project Salary scale.
How to Apply (Both Positions)
• All Interested applicants can apply only through an email ([email protected] )until January 19, 2025( Tir 1, 2017 Eth Cal) Midnight.
Applicants should submit an application letter, recent CV, and copy of credentials through above email.
For further information please contact @ 0913430599
St. Paul’s Hospital Millennium Medical Apply College (SPHMMC), ICAF project contact. The project will retain its right to partially or fully cancel the recruitment and employment process.
Please note that
1. Only short-listed candidates will be contacted at all stages of the selection process.
2. If you have applied in person at HR office, please resubmit your application through the above email.
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Source 1: SPHMMC TELEGRAM CHANNEL
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