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Call Center Agent – Fewis Digital Medical Solutions Vacancy Announcement

Call Center Agent – Fewis Digital Medical Solutions Vacancy Announcement, February 10 2023

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Organization: Fewis Digital Medical Solutions

Position: Call Center Agent

Location: Addis Ababa

Employment: Full Time

Deadline: 25/02/2023

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Job Description

The Call Center Agent is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.

Duties & Responsibilities:

  • Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
  • Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
  • Receives, directs, and relays telephone messages

Required Skills & Knowledge:

  • Knowledge of customer service principles and practices.
  • Exceptional interpersonal communication skills with a positive tone and welcoming body language
  • Prior Call Center experience in a medical office preferred

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Below are the requirements for this Fewis Digital Medical Solutions Vacancy Announcement.

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Job Requirements:

  • BSc Degree in Health Officer, Nursing or health related field

Experience:

  • 0-2 in a similar role

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Below are the application instructions for this Fewis Digital Medical Solutions Vacancy Announcement.

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How to apply:

 

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