Call Center Agent – Fewis Digital Medical Solutions Vacancy Announcement, February 10 2023
Organization: Fewis Digital Medical Solutions
Position: Call Center Agent
Location: Addis Ababa
Employment: Full Time
The Call Center Agent is responsible for scheduling and interacting with patients via telephone, face to face, email, and performs a range of duties which includes gathering required information in preparation for the patient’s on-site appointment.
Duties & Responsibilities:
- Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries.
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone.
- Receives, directs, and relays telephone messages
Required Skills & Knowledge:
- Knowledge of customer service principles and practices.
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Prior Call Center experience in a medical office preferred
Below are the requirements for this Fewis Digital Medical Solutions Vacancy Announcement.
- BSc Degree in Health Officer, Nursing or health related field
- 0-2 in a similar role
Below are the application instructions for this Fewis Digital Medical Solutions Vacancy Announcement.
How to apply:
- Submit your CV along with your supporting documents via email: [email protected]