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NPO – Health Service Resilience (AMHARA) needed at World Health Organization (WHO),

NPO – Health Service Resilience (AMHARA) needed at World Health Organization (WHO), April 27 2022

Organization: World Health Organization (WHO)
Position: NPO – Health Service Resilience (AMHARA)

Job Time:Full-Time

Job Type:Contract

Place of Work:Amhara, Ethiopia


Application Deadline:May, 12/2022 



Job description



Experiences from Ebola countries indicate that epidemic emergency preparedness can be flawed without improving the quality and safety together in health services. In view of this, the overall goal of the KOICA project is to build resilience in health care service delivery through focused efforts on quality health services to support national emergency preparedness for infectious disease outbreaks and other IHR (2005) hazards. Specific objectives include conducting a detailed review of service provision quality during and between emergencies, producing a quality diagnosis toolkit, strengthening health workforce capacities and the information infrastructure, and developing country roadmaps for quality resilient health services to detect and respond to emergencies.

The project will allow WHO HQ to work with Ethiopia and Africa Regional Office (AFRO) Inter-country Support Team. The incumbent will be based in Amhara, Ethiopia to deliver this KOICA-WHO project, working with other in-country teams and having access to technical support from technical teams in HQ and AFRO.


Under the overall guidance of the WHO Country Representative Ethiopia and technical supervision of the HQ Korea International Cooperation Agency (KOICA) Project Lead, the incumbent will be responsible for technical and programmatic work to deliver the project “Building Resilient Health Care Services to Improve Emergency Preparedness:

Co-developing country action for global health security”. This will involve effective planning and management, reporting, monitoring and evaluation to ensure the implementation of the project against the set indicator and baseline. The nature of the project will require that person will develop operational partnerships with national organizations/departments/units responsible for healthcare quality, emergency preparedness, and health systems strengthening from policy to planning and service delivery levels. In the initial phase of the project, s/he will be supported by a senior expert to lay the foundation for technical work and multisectoral coordination to kick start the project as fast as possible.


  • Provide support to program management, activity planning, monitoring and evaluation of progress and reporting to KOICA;
  • Undertake technical responsibility in the delivery of activities on quality and emergency preparedness in health services in line with the detailed activity plan for KOICA;
  • Contribute to developing and delivering training aimed at strengthening the national capacity for quality and preparedness for health system/service resilience;
  • Undertake reviews of available data, literature, knowledge and experiences on/related to quality and preparedness within the context of health systems/service strengthening in Ethiopia by following a systematic and well-documented approach;
  • Contribute to developing well-structured technical reports, guidance, handbook with regard the implementation of projects at different admin levels of Ethiopia;
  • Conduct regular communication and coordination between WHO HQ technical lead, Regional offices including the Intercountry Support Team to enable effective delivery of health system input in Ethiopia;
  • Perform other tasks as assigned by the WR and her/his delegated supervisors
  • The scope of work remains flexible and terms of reference for this position will be shaped further during the implementation phase based on evolving needs as determined by joint project teams and their counterparts among national and subnational authorities and partners.

Required Qualifications




  • A first-level university degree in medicine, public health, health system policy/services or a related field.


  • An advanced university degree (Masters level or above) in healthcare management.



  • At least five years of relevant experience in health system strengthening and public health, including project management and report writing, of which at least one year working in connection with or under the auspices of an international organization.


  • Experience in working with WHO country office in the field of quality in health care including IPC, safety and/or emergency response.

Functional Knowledge and Skills

  • Excellent knowledge of health systems strengthening requirements and the interlinkages with health security for resilience, as well as knowledge of relevant technical guidelines.
  • Familiarity with the IHR (2005) and the ongoing work linking health systems strengthening
  • Proven skills in working with various stakeholders at national and regional levels, especially in the WHO African Region, and other international level organizations.
  • Excellent knowledge of public health interventions, good skills in report writing, literature reviews, data analysis and project management.
  • Proven experience with managing projects
  • Familiarity with developing project monitoring and evaluation, and experience with engaging key stakeholders would be important assets.

WHO Competencies

  • Communication
  • Teamwork
  • Moving forward in a changing environment
  • Ensuring the effective use of resources
  • Producing results

Use of Language Skills


  • Excellent skills in English and Amharic

Other Skills (e.g. IT Skills)

  • Advanced computer literacy in standard office applications.


  • The incumbent is expected to undertake duty travels within Ethiopia as needed and may undertake occasional travel to/from Geneva and Brazzaville in the course of achieving the deliverables.


Remuneration – this is a Special Service Agreement at NOB Level for 12 months with a monthly remuneration of $ 2,595.58

The duty station is Amhara

Only candidates under serious consideration will be contacted.

A written test may be used as a form of screening.

If your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

For information on WHO’s operations please visit:

WHO is committed to workforce diversity.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

Applications from women are particularly encouraged.

WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

WHO has zero tolerance toward sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment, or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.


How to Apply



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