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World Health Organization (WHO) is looking for Incident Manager

World Health Organization (WHO) is looking for Incident Manager, April 15 2022


Organization: World Health Organization
Position: Incident Manager

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa, Ethiopia

Salary: 90,664 US Dollars (annual net)

Application Deadline: May, 13/2022 




Job description



The mission of WHO Emergency Preparedness and Response Programme is to support countries, and coordinate international action, to prevent, prepare for, detect, rapidly respond to, and recover from health emergencies.


The purpose of the position is coordinate the operations of the Incident Management System set up for WHO’s response to the complex humanitarian emergency.

In the context of the WHO Health Emergencies Incident Management System (IMS), the incumbent will have overall responsibility in the coordination of planning, management, adaptation and implementation of strategies and work plans for the complex humanitarian situation, including deciding on the ordering and the release of resources. The incumbent will manage the operational and technical components with the three-level of the organization, establish clear lines of communication, and ensure proper documentation of the incident, including the provision of situation reports and action plans.


During deployment, the duties may be modified, based on the situation on the ground

During the complete operational period

1. Coordinate WHO’s incident management system at the country level, assess and reassess the emergency situation, determine strategies, set objectives appropriate to the level of the required response; prioritize filling health service delivery gaps, develop an operational planning cycle to reach health sector performance standards and approve the incident action plan (IAP) — ensuring fulfillment of WHO’s critical functions.

2. Ensure the implementation of the IMS, ensuring synergies and smooth functioning between the operational and technical components, oversee the monitoring and evaluation of the operations, take corrective actions as necessary.

3. Provide guidance to the respective state’s capacities with respect to emergency preparedness, response and recovery; ensure the participation of the country office in the joint risk assessment process of any suspected or actual emergency event.

4. Build external relations, and represent WHO and its positions in negotiations in relevant inter-agency and international fora involved with the incident management system at the country level.

Immediate actions

5. Manage the Health Emergency Operations, and provide technical advice to other agencies, with emphasis on the coordination and consolidation of health agencies and health cluster activities. Coordinate overall incident health-related activities to ensure the concerted approach of WHO in all required functional areas as per incident management structure.

6. Support national and local health authorities and partner with UN agencies, international, governmental and non-governmental organizations/institutions, in respect of the mobilization and coordination of resources, identify needs and funding gaps; encourage donors to fund the overall health sector response to affected populations.

7. In cooperation with other levels of response authorize the release of related information, communications, advocacy products and statements to internal and external partners as well as to the public. Provide information to/briefing of senior and elected officials as required, manage sensitive issues arising from the incident.

8. Determines WHO response team staffing needs, ensures deployment arrangements and the mobilization of the required human resources. Provide leadership, motivation, guidance, and performance management of staff and experts, build dynamic and efficient teams to bolster WHO’s incident management operations, take concrete measures to ensure the safety and wellbeing of all WHO responders.


9. Oversee demobilization of the Operations Centre and restocking of supplies, as appropriate.

10. Ensure that after-action activities are coordinated and completed including:

Collection of all event documentation

Conduct of staff debriefings to identify accomplishments, responses and improvement issues

Identify needed revisions to the event management procedures, job action sheets, operational procedures, records, and/or other related items

Writing the after-action report and improvement plan.


Required Qualifications


Educational (Qualifications):


  • An advanced university degree in Medicine or health-related field, emergency, humanitarian, disaster management or related field from an accredited and recognized academic institution.


  • Specialized training in emergency management; specific training in humanitarian response, Management



  • At least ten (10) years of relevant professional work experience in emergency management and operations, with proven experience in emergency response.
  • Substantial experience at both national and international levels in leadership positions, capacity-building and their implementation.
  • Experience in developing and promoting collaborative partnerships and/or experience in developing countries.
  • Substantial experience inefficient human and financial resource management.


  • Relevant work experience in outbreaks and/or health emergency management and related strategy development with WHO, UN system, health cluster partners, relevant nongovernmental or humanitarian organizations.

Functional Knowledge and Skills

* Describe the essential knowledge and the skills specific to the position:

  • Demonstrated knowledge of the rapid response operations and their implementation in emergencies as related to public health, complemented by demonstrated ability to identify and manage difficult situations, to lead and direct multidisciplinary and multinational staff.
  • Excellent skills in the assessment, monitoring, analysis and evaluation of emergency situations, with the ability to conceptualize and implement innovative strategies and advocate their implementation.
  • Authoritative and comprehensive knowledge of the theory, principles, methods and techniques in international emergency incident management systems.
  • Strong strategic thinking, with the ability to quickly comprehend strategic and tactical objectives and to formulate comprehensive plans to address challenges/risks.

WHO Competencies

Competencies: Generic


  • Respecting and promoting individual and cultural differences
  • Communicating in an effective way
  • Building and promoting partnerships across the organization and beyond
  • Promoting WHO’s position in health leadership

Competencies: Management

For all Positions that possess Managerial/Supervisory responsibilities, an additional mandatory Management Competency is required.

Is this a Supervisory Position? Yes

  • Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.

Other Skills (e.g., IT)

  • Excellent writing skills. Excellent knowledge of MS tools


WHO offers staff in the Professional Category an attractive remuneration package, which for the above position includes an annual net base salary starting at 90,664 US Dollars (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.


How to Apply

Click on the button below to apply. Please make sure that you have read the requirements section very well before you apply.

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