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ZOA is looking for ES/NFI Program Officer

ZOA is looking for ES/NFI Program Officer, March 20 2022


Organization: ZOA

Position: ES/NFI Program Officer

Deadline: 03.30.2022
Employment: Full time
Location: North Wollo, Woldia, Amhara

Job Description:

We are here for our neighbors in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

ES/NFI Program Officer

ZOA’s programme in Ethiopia

ZOA works in several regions in Ethiopia: Gambella Regional State (field office in  Gambella Town), Somali Regional State (field office in Dolo Ado and Melkadida refugee camp), Tigray Regional State (field office in Shire and Mekelle), Oromia Regional State (field office in Harar), Amhara and Addis Ababa. In Ethiopia, ZOA works with Internally Displaced People (IDPs), host populations, persons with disabilities, returnees, and a large population of refugees who fled a combination of violence and drought in Somalia, South Sudan and Eritrea.

What we offer


ZOA offers a challenging position with a lot of responsibilities. We offer good benefits and remuneration which suits the NGO sector (including, but not limited to: medical, accident and life insurances, provident fund, training options).


Brief description of the position’s role within the Project(s): The  ES/NFI  Officer is the field-level position for ES/NFI program who work in the emergency affected communities during the emergency shelter, Non-food Items/NFI distribution, Cash transfer programing, or any other emergency rapid response activities.  The position spends 80% of his/her time in the field, identifying priority needs, target communities, establishing relationships with community local government and leaders, mobilize the communities, ensure the delivery of materials/inputs, conduct registration of complaints, ensure proper distribution and documentation of ES/NFI items, and follow up the beneficiaries to construct/repair their shelters appropriately.

Over all, the scope of the position is to do proper Emergency Shelter and Non-Food Items Response activities by using appropriate in kind or cash based up on the context of the emergency, actively participate in the ES/NFI distribution, Cash transfer program, in joint beneficiary selection/ verification, community mobilization, monitoring and evaluations in the emergency affected communities in Amhara region, North Wollo zone.

Position objectives: The main objective of ES/NFI Officer position is to successfully address activities in implement of the ES/NFI programing, ensure community mobilization and local coordination.


Under the direct supervision of Emergency Project Manager, with technical support from Co-Shelter  and WASH Specialist, the  ES/NFI Officer is responsible for planning, implementation, monitoring and evaluation of activities of the ZOA Humanitarian Response project in the emergency target  woredas of North Wollo zone, Amhara Regional State.


  • Establish and maintain transparent, functional relationships with target communities
  • Establish and maintain transparent, functional working relationships with local government at woreda levels and with the vendors, the farmers’ cooperative union, cooperative promotion offices and NGOs operating in the project area
  • Ensure successful joint targeting of beneficiaries, verification and make sure the distribution of ES/NFI appropriately
  • Actively participate on Rapid Assessments, market assessments, shelter damage, capacity assessment of Financial Service Providers (FSP) and other digital cash transfer
  • Regularly follow up and provided routine advices for the shelter construction/repair of the targeted beneficiaries as per the standard
  • Identify the damaged houses and ensure the HLP related issues with the community and concerned government bodies
  • Participate in different representations or coordination like at zone and woreda level
  • Prepare detail work plans for ES/NFI, Cash Transfer Programming and Community Mobilization activities and ensure proper implementation of planned activities in different emergency context
  • Organize and share the weekly,  monthly and quarterly  progress plan/reports
  • Serve as the focal point person for all S/NFI and community mobilization for kebeles under his/her responsibility and supervise and support the community mobilizers/facilitator
  • Work with Cash specialist and other Humanitarian  team on development, testing, printing and positioning of culturally appropriate IEC materials, and monitoring tools and ensure proper use of the  IEC/ BCC materials to reach the beneficiaries with key messages
  • Working closely with the other WASH team and deliver emergency messaged/awareness to different segments of the community
  • Coordinate and integrate with woreda and kebele level stakeholders in harmonizing the hygiene sanitation promotion, cash transfer program, ES/NFI distribution and other  emergency activates at grass root level during interventions
  • Together with Emergency Program Manager initiating procurements to ensure timely and adequate supplies for ES/NF activities
  • Document and share lessons learned and success stories in relation to ES/NFI distribution, Shelter repair/construction to inform future programming
  • Ensure that the program resources are implemented in transparent and accountable manner and handed over or ended in a way that promotes local capacities and sustainable operations
  • Conduct post distribution monitoring (PDM) and Post Construction Monitoring (PCM) to ensure the program quality and collect lesson learnings
  • Organize the beneficiary feedback mechanism is established in inclusive and transparent way and the BF committees are actively participated in all distributions and distributions done in equitable and transparent way
  • Take any additional responsibility/ies as requested his/her supervisor or by ZOA

Professional Standards: All ZOA staff are required to adhere to THE ZOA Integrity frame work  and the ZOA country employment policies.


Job Requirements:


  • University Degree/Diploma in rural development, Public Health/Environmental health, civil/construction engineering or any other related field from recognized University/college, and at least 1/3 years of relevant experience on ES/NFI, community mobilization, Health promotion with I/NGO in local community settings
  • Previous experience of implementing participatory and organizing community mobilizations on  the communities will be an advantageous
  • Previous experience of implementing  of Emergency   activities, like shelter construction, NFI distribution, cash transfer  will be an asset.


  • Basic computer skill (Microsoft Office (Word, Excel, Power Point and e-mail)
  • Ability to work as part of a team as well as to work autonomously when required
  • Good command spoken and written English
  • Fluent Knowledge of the local language (Amharic) is must
  • Emergency response experiences is an advantageous
  • Good in team work, ability to work in hard to reach area and in high work load.



  • Holds self-accountable for making decisions, managing resources efficiently, achieving results in line with ZOA core values;
  • Good knowledge of CHS and other international humanitarian commitments and guidelines and capacitate partners to work in adherence to these standards;
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved;
  • Creates a managerial environment in-country to lead, enable and maintain our culture of child safeguarding.


  • Sets ambitious and challenging goals for self;
  • Widely shares personal vision for ZOA, engages and motivates others;
  • Future oriented, thinks strategically and on a global scale.


  • Builds and maintains effective relationships, with own team, colleagues, members, government officials and partners;
  • Values diversity, sees it as a source of competitive strength;
  • Approachable, good listener, easy to talk to.


  • Develops and encourages new and innovative solutions;
  • Willing to take calculated risks.


  • Honest, encourages openness and transparency;
  • Always acts in the best interests of children.

How To Apply:

ZOA operates with an equal opportunities policy and is committed to diversity in the workplace. Qualified women and men, people of all nationalities, and cultural backgrounds, and candidates with disabilities are welcome to apply.

If you are interested in this position, please apply directly via

CV’s of no more than 5 pages in length are appreciated.

Please provide at least 3 references related to your previous employment listed in the application. References of previous positions held should not be older than five years.

Only selected candidates will be contacted and invited to participate in the process of recruitment. It is our aim to inform all other candidates of their status in the recruitment process within 4 weeks after the vacancy has closed. An assessment may be part of the recruitment procedure. Documents that do not match the profile above will not be considered. Internal candidates will have priority, in case of similar results.

Please note that, as part of its recruitment process, ZOA carries out background and reference checks for all candidates. As ZOA participates in the Inter-Agency Misconduct Disclosure Scheme, all reference checks include a written questionnaire: the “Statement of Conduct”, which will be sent to past employers regarding Misconduct (such as sexual exploitation, abuse or harassment).

“Women are highly encouraged to apply for the position”

Also we reserve the right to stop accepting applications before the end date if we find a suitable candidate.

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